Returns and Refunds
Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You must absolutely obtain a return merchandise authorization (RMA) from Relieving Body before you return an item. Failure to obtain a RMA will result in not accepting any return. The RMA number must be printed or written clearly on paper and placed inside the package.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will be responsible for any return shipping costs for both directions (from the supply center to you, and back to the supply center). As a security precaution, refunds will only be issued to the original credit card that you use when placing your order.
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The cost of shipping will be deducted from your refund.
You must inspect your item carefully upon delivery. If you notice any damage, please send photos to orders@RelievingBody.com and we will process a claim with the manufacturer on your behalf. Depending on the situation, we may ask for videos or other information. You have 48 hours to report any damage or defect. We unfortunately cannot honor any claims of damage if 48 hours have passed since delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. It may take up to 10 business days to be credited back to you once we refund the order. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@RelievingBody.com.
Clearance items (if applicable)
Unfortunately, all clearance items are non-returnable and non-refundable (not to be mistaken for sale items). Clearance items are in the clearance collection of our store (if applicable).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please refer to our FAQ for additional information. If you have any further questions about our returns/cancellation policy, feel free to contact us at contact@RelievingBody.com or use our Contact Us page.