Shipping Policy

Free Shipping

Relieving Body provides 100% FREE SHIPPING on all orders (applies to products shipped to the lower 48 states). Please contact us for shipping to Alaska or Hawaii. We will work with our shipping partners to get you the best rates. At the moment, we do not ship outside the U.S.

 

Order Confirmation

Once you place your order, you will receive an order confirmation email and we will pre-authorized your credit card for the purchase. The shipment will then immediately be arranged and we will capture the payment and process the charges to your credit card. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via email.

 

Order Shipment

You will receive tracking information within 24 hours of your order leaving the warehouse (handling time) to the email address you provided when checking out.  If you do not receive tracking information from us within two business days of your order, feel free to follow up with us at orders@RelievingBody.com. Most shipping is sent via FedEx, UPS, or USPS. The handling and shipping times vary between brands, but the items usually leave the warehouse within a few business days and a few more days are required for shipping. 

 

Large Equipment Shipment

Larger products are curbside delivered at the end of your driveway. The shipment includes a liftgate service to put the item at street level. You don’t need to assist the driver in removing the product from the truck. You are responsible for moving the equipment from street level to your building, unpacking, installation and disposal of packing materials. Note that the delivery drivers are not qualified technicians to assemble or install the equipment. 

The carrier will call you to schedule the delivery. Delivery usually happens during regular business hours. The carrier generally scheduled one delivery attempt and if you are not present at the appointed time, redelivery fees may apply.

Please contact us if you wish to customize your order and create a delivery that meets your needs. We will work with our partners to accommodate you (fees may apply).

 

Additional Information

Please refer to our FAQ for additional information. If you have any further questions about our shipping policy, feel free to contact us at contact@RelievingBody.com or use our Contact Us page.