Shipping Policy
Free Shipping
Relieving Body provides 100% FREE SHIPPING on all orders (applies to products shipped to the lower 48 states). Please contact us for shipping to Alaska or Hawaii. We will work with our shipping partners to get you the best rates. At the moment, we do not ship outside the U.S.
Order Confirmation
Once you place your order, you will receive an order confirmation email and we will pre-authorized your credit card for the purchase. The shipment will then immediately be arranged and we will capture the payment and process the charges to your credit card. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via email.
Order Shipment
You will receive tracking information within 24 hours of your order leaving the warehouse (handling time) to the email address you provided when checking out. If you do not receive tracking information from us within two business days of your order leaving the warehouse, feel free to follow up with us at orders@RelievingBody.com. Most shipping is sent via FedEx, UPS, or USPS. The handling and shipping times vary between brands, but the items usually leave the warehouse within a few business days and a few more days are required for shipping.
Large Equipment Shipment
Larger products are curbside delivered at the end of your driveway. The shipment includes a liftgate service to put the item at street level. You don’t need to assist the driver in removing the product from the truck. You are responsible for moving the equipment from street level to your building, unpacking, installation and disposal of packing materials. Note that the delivery drivers are not qualified technicians to assemble or install the equipment.
The carrier will call you to schedule the delivery. Delivery usually happens during regular business hours. The carrier generally schedules one delivery attempt and if you are not present at the appointed time, redelivery fees may apply.
Please contact us if you wish to customize your order and create a delivery that meets your needs. We will work with our partners to accommodate you (fees may apply).
Damages
All items are protected in their packaging and ship securely. Damages are rare but they may occur for various reasons. Please be aware of the information below and the actions you must take when receiving an item and especially if there are any damages.
Please be sure to inspect the units upon delivery for any shipping damage.
Do Not Sign For The Unit Without Thoroughly Inspecting The Contents Of Each Delivered Box.
Please kindly ask the driver to wait for you to ensure that your unit has arrived in good condition. We strongly encourage you to open each delivered box and carefully inspect the contents inside BEFORE signing the delivery receipt (Proof of Delivery). By performing this task immediately, you are not only helping us to more quickly determine whether your unit arrived damaged or undamaged, but it also protects you against any possible product liability claims.
Receiving the item
In the event of any damage to the packaging and/or the item(s), please be sure to mark it on the shipping documents prior to the truckers leaving. Also take photos.
Have The Driver Write “Damaged” With Their Initials Next To It On The Proof of Delivery.
Include additional/descriptive information about the damages on the proof of delivery.
The freight company will not knowingly ship any items that are damaged. The freight company routinely inspects every box before accepting any items to be shipped.
Consequently, you should NOT sign any courier receipt which transfers product liability over to you, until you have inspected the shipment’s contents.
This step is essential to document that you have received a non-functioning component in damaged shipment.
Please never write/check off: “Subject to inspection”, “No visible damage” or “Possible damage” on the proof of delivery.
If your item(s) do arrived damaged, please send an email to orders@relievingbody.com within 48 hours and include the following information so we can process a claim on your behalf:
- Order # (should begin with RBODYxxxx)
- Which items are damaged
- Images of the damages to packaging or items
We'll respond to your email within 24 hours and help get you a replacement part or product.
Please accept our sincere apologies for the inconvenience. We ask you to be patient and wait for the return process to be completed to get your money back.
Take note the following:
Create An Inventory List
Create an inventory list of damaged items to ensure an accurate replacement (please include images if possible). This helps us expedite your claim and send replacement parts in a timely manner.
Keep All Original Packaging
If you do submit a damage report, during the 48 hours period, you must keep all original packaging.
Do Not Move Damaged Package
Once the claim is settled, it is very important that you do NOT move any damaged packaging to a different location. The freight company and the shipper cannot be held liable for any damages if the unit is moved to a different location after it has been certified to have been delivered in good condition to the correct address.
Additional Information
Please refer to our FAQ for additional information. If you have any further questions about our shipping policy, feel free to contact us at contact@RelievingBody.com or use our Contact Us page.
