Frequently Asked Questions

Ordering & Payment

How can I place an order?

By adding your item(s) to cart and going to checkout, you will be able to place your order using our secure online encrypted platform. You may also place an order by calling us at 1 (877) 886-8765.

What payment methods do you accept?

We accept all major credit cards (MasterCard, Visa, American Express, Discover, Diners Club) as well as PayPal, PayPal credit, Shop Pay, Apple Pay and Google Pay. At the moment, we do not accept checks, money orders and wire transfers. At checkout, you will be able to select your preferred method.

Can I use multiple payments on a single order?

No. You can only use a single payment method for the same order and must pay full balance. An order cannot be completed with two credit cards. Once an order has been placed, you need to make a new order if you wish to add a product to your order.

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, perfectly safe. All credit card information is handled with a 256-bit SSL encryption. The online platform we use is secure as it maintains a secure network, protects cardholder data, maintains a vulnerability management program, implements strong access control measures, regularly monitors and tests networks and maintains an information security policy. If, however, you still don’t feel 100% comfortable placing an order online, you can place your order with a real person by calling us at 1 (877) 886-8765.

Do you offer financing?

US customers are able to finance their purchase with PayPal credit. Your purchase will come with no interest if paid in full in 6 months on purchases of $99 or more. For all the details and up-to-date information, we invite you to visit our financing page.

Is there an order minimum?

No. We don't want you to buy products you don’t need.

When will my credit card be charged?

You will be charged after the payment clears our fraud prevention system once you place your order. We must also authorize the payment after that process. This usually takes only a few minutes. The card issuer’s policy, which is out of our control, may take additional time.

Do you offer a price guarantee?

Yes, we offer a price match guarantee so you can focus on the product’s benefits instead of price comparison. Our guarantee covers other online retailers and our own website. Please visit our Price Match Guarantee Page for all the details.

Can I edit an order (add product, remove item, change quantities)?

Yes, but do it quickly. Once you’ve submitted your order, please contact us immediately to make any changes. Once an order has been processed, it can no longer be changed. It will have to be treated as a cancellation and a 20% administration fee may be applied.
If the order total increases, we will send you an invoice to pay the difference. If the order total decreases, we will issue you a refund according to the modifications.

How will I know if my order has been received?

After your payment is captured, you will receive an e-mail with order confirmation. Another email will be sent when your order has shipped to notify you with tracking information.

How can I know if an item is in stock?

If our product page lists an item as being in stock, it means the item available.

If an item is out of stock, we will do our best to list the estimated availability date if we have one.

On rare occasions, you may order an item that is out of stock. We can’t say we never make mistakes. If this should happen, we will notify you immediately and inform you of your choices. Don’t worry, you won’t be charged any amount or fees.

Do I have to pay sales tax?

You won’t be charged sales tax. It applies for every state without exception.

How do I get a copy of my receipt/invoice?

We will automatically send you a receipt after your payment is captured. We are unable to mail paper invoices.

Can I place my order on hold to be delivered after a certain date?

As long as your order hasn’t already shipped, we can put a hold on your order for up to 14 days. Simply add a note on the cart page when placing your order and indicate a specific date on which you wish the item(s) to be shipped. Please note that we have control on the item leaving the warehouse but can’t guarantee the shipping time precisely.

Shipping & Delivery

How much is shipping? provides 100% FREE SHIPPING on all orders within the lower 48 states.
Please contact us for shipping to Alaska or Hawaii. We will work with our shipping partners to get you the best rates. For additional information, please refer to our shipping policy.

The tracking number provided cannot be found on the carrier's website. What does it mean?

It can take up to 24 hours before the number is updated on the carrier’s website after it is generated. If 24 hours have passed since the tracking number is generated and your tracking details are still not available, please contact us so we can investigate for you.

Where do you ship from?

We ship from multiple distribution centers and warehouses across the US. Your order always ships from the closest location with available inventory to your address so you can get your item as soon as possible.

How long until I receive my item?

The handling and shipping times vary between brands, but the items usually leave the warehouse within a few business days and a few more days are required for shipping. In some cases large items can take up to 10-15 business days to be delivered.

If I order more than one item, will my products be shipped in one package?

Depending on the inventory and the shipping address, your items may be shipped in different packages and come from different warehouses to reduce shipping time. You will then get multiple tracking numbers.

Is it possible to ship different items of my order to more than one address?

No. As an alternative we invite you to place separate orders for each address.

Can you ship to a PO/APO/FPO Box?

We can’t unfortunately. A street address is required to ship your order.

What should I do when the item arrives? What if the item is damaged?

You must inspect your item carefully upon delivery. If you notice any damage, please send photos to and we will process a claim with the manufacturer on your behalf. Depending on the situation, we may ask for videos or other information. You have 48 hours to report any damage or defect. We unfortunately cannot honor any claims of damage if 48 hours have passed since delivery.

**Important : we cannot be held responsible for any damage if the damage is not reported and noted on the waybill.

Can I request a specific shipping carrier to be used when shipping my order?

Unfortunately, we cannot ship on a customer’s personal shipping account.

Returns, Refunds & Cancellations


Can I return the item after it’s been used?

This depends on our manufacturer’s return policy. But unless noted otherwise, all returned items must be unused, in brand new condition and in the original packaging. We cannot process refunds or exchanges if these conditions are not met. 

Other manufacturers allow return after the product has been used, others require it to be in original condition and packaging.

Do you offer free returns?

Yes, on some brands. This will be indicated on the product page.

For more information about a specific brand or manufacturer’s return policy you may reach us at

Now that I’ve shipped back the item, what’s next?

The item must first get back to our fulfillment center. Any refund (minus all the fees) will be completed after the item is inspected and all the return conditions are met. We will keep you notified at every step of the return process. This process usually can take up to 10 business days.

Can I get a refund for specific items in an order?

Yes. We can issue a refund for specific items in an order (minus all the fees incurred).

How long until I receive the refund?

Once the product is received it will be inspected, if the return is accepted, any refund (minus all the fees) will be issued within 2 weeks.

Who can receive the refund?

A refund can only be sent to the original payment method. If you no longer have access to that payment method, we invite you to reach out to your bank or agency for the original payment method to claim the funds after the refund is sent.